Law customer has blasted the brand for refusing to fund its washer repair after a $ 150 shell for a protection plan.
The retail giant rejected the refund by quoting the “trap of damage”, in which an 80 -year -old woman took the laundry into a laundrate.
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From Texas to Irma Kensino bought a whirlpool from Loni in December 2022.
After less than two years, the agitating, central moving part, when he washed the jeans.
Kensino then claimed with the brand as she paid extra for a five -year -old Lowe security plan.
Lo accepted it and sent a repair company twice, but the washer was never fixed.
After that, two months later, she received an email by rejecting her claim from the Law’s service benefit.
The email states that the “does not cover the damage” plan – only mechanical and electrical failure or wear and tears.
Kensino was surprised. She argued that the agitator was mechanical and should cover it.
She used to call the warranty number several times, then went to her local Lowe Store for help.
“I called them back and asked why they didn’t cover it. That’s why I paid for an extra warranty.”
Despite his efforts, it was left without answers, or a working washer.
Laundromat was forced to move his laundry, Kensino became desperate.
He finally contacted the local news station Cans 5 To help.
The cance 5 reached the corporate team for 5 replies.
They questioned why the part of the cylinder would not count as part of the mechanical.
Law was contacted on Friday. By Monday, Kensino received a surprising call.
“They told me they would investigate the history of my case and my washer.”
The next day, Loven called again, this time with good news.
“They said they were sending me a full amount of money paid for her body.”
Lowe later confirmed the cance 5 that cancino would also get a refund for his warranty.
He expects to receive a check within a week.
Kensino is relieved but says he should not fight for what he has paid.
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This story originally appeared on The-sun.com read the full story
