Starbucks apologizes after closing store despite customer placing an order – and they’re still waiting on refund

Starbucks customers have been hit after the order of Order earlier this month.

Despite the passage, they claimed that their desired food and drink items were not available.

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It is because the customer, Kyle, inadvertently ordered from the Starbucks location that was closed at that time, according to his Position On x.

Kyle claimed that he was left without what he wanted, but the money he paid was passed in the Starbucks mobile app.

“@Starbux someone needs to help me return my mobile order,” Kyle demanded.

“I arrived at the store after the order and it closed.”

“And you wonder why the stock is doing bad, this kind of customer service is the reason,” he added.

Starbucks quickly responded to his complaint and apologized, requesting more information to solve it.

“Hello Kyle, sorry this has been your experience,” the representative of Starbucks replied.

“I understand your concerns and want to examine this.”

“Can you please send us a DM with a screenshot of your purchase receipt, including the store address?” They asked.

It is not clear that Kyle has contacted the coffeehouse chain more or if the issue has been resolved.

US The sun has reached Starbucks for more information.

This year, major changes are being made to the company with CEO Brian Nicole.

Menu reduced

Nicole took over in September and began the “Back to Starbucks” initiative, which included streamlashing and enhancing its performance.

It contains about 30% cuts in the menu, including 13 drinks options.

“We are making our menu easier to focus on less, more popular things, executed with excellence,” an explanation for transformation on Starbucks’ Website.

“This will create a way for innovation, reduce waiting time, improve quality and consistency and align with our main identity as a coffee company.”

“Starbucks have always been about coffee craft, community and connection,” it continued.

“We are focusing on the original premium drinks in customer’s trends and preferences.”

Move

As part of efforts to facilitate the operation and accelerate the influence of sales, Starbucks also recently left around 1,100 support staff status and closed several hundred unfield roles.

Other moves include handwritten messages on the two-go cups to make Starbucks feel as much as possible community oriented.

The “rule here” of the chain was also brought back, that is, a customer brought from home home will be served in coffee mugs, glass or even personal cups.

These policies were normal before the expansion of Starbucks and the focus on mobile orders and automation.

Customers have also now seen the return of spice bars that provide self-service with creamer, milk and various sweeteners.

There is also a new code of conduct that requires the use of restrooms and shopping for the Starbucks Cafe.